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Archive for the ‘Social’ Category

Crowds need a leader

Wednesday, June 9th, 2010

This month’s Admap magazine is all about the “Wisdom of crowds” and examines how brands have successfully harnessed the creative power of their consumers to not only generate compelling creative work, but to get those same consumers to engage with, spread and evolve the dialogue that the brand had started. There are some interesting case studies in there and it is definitely worth a look if you have a copy floating around your office.

The thing is, for a lot of us in the media industry, we don’t need to be told of the benefits of crowd sourcing and user generated content, we need to be warned about rushing in headlong and just getting it wrong. Best case scenario is that you waste a lot of time and effort, worst case is that you actually damage brand perceptions and are seen as “Dad at the disco”

Today however I saw this which is a really useful example of how to get it right.

This is part of cmon and kypski’s One Frame of Fame project and it is one of the most engaging and entertaining pieces of crowdsourced content I have ever seen (Thanks to Chris Stephenson for the inspiration)

So what makes this so engaging and natural and fun when so many crowd sourcing attempts feel forced and awkward and naff? for an example of the latter see the T-mobile “Josh’s Band” effort

I think that there are a few rules that we can learn from the contrast of these two musical collaborations.

1) Crowds need leadership – you can’t expect them to just come up with a mind blowing concept just out of the blue. In Kypski’s video, the band give quite a prescriptive brief as to what is required if you want to get in their video. This give people clear parameters to work within and so they can pre-judge their own efforts according to those criteria

2)Thinking outside of the box first requires a box. If you ask people to come up with crazy and innovative ideas they are often paralysed by the potential choice of what they could do and so end up doing nothing. If instead you apply constraints to that choice it is easier for them to access their own creativity within set parameters. Small rebellions from those parameters will also then potentially lead to something that is innovative, clever, but most importantly usable. The human mind is its most innovative when presented with a problem to overcome. When you remove all barriers you remove the need to innovate.

3) Keep it simple – I shouldn’t have to point this one out, but it is amazing how often brands start to complicate matters when they are trying to generate consumer involvement. The barriers to entry must be so low as to be invisible otherwise they won’t bother. Don’t make the mistake of thinking that they are dying to get involved with your brand campaign, they are not and they will only get involved if it is easy and fun.

4) Allow them to engage on their terms – Just because you’ve got a facebook page or a microsite or a twitter feed that you want populating doesn’t mean that your consumer wants to engage in that way. Maximise the options for them and worry about the aggregation later.

I’m sure there are lots more to think about, but if more campaigns stuck to just these rules they may well be significantly more effective.

An Election Special from Vizeum

Wednesday, May 19th, 2010

Never has there been such anticipation and hype around the role of media in a general election. An election at a time of significant consumer discontent; an election perhaps too late in the coming; an election where social media was going to change everything. So did it? In the build up people talked of the first ‘digital election’ – in that, this was to be the first election where digital technology could redefine the rules. In the end, the debate focused mainly on social media and its impact or lack of impact in party marketing and consumer behaviour. The hype in the run up was undoubtedly partly fuelled by the social nature of Obama’s media campaign; however when forecasting that the battle would be fought in the trenches of hyperspace no one had taken into account the biggest development of the 2010 election: the TV debates.

These debates were the big news story. They gave Clegg a platform he could only have dreamed of, gave the papers their front pages, the online print sites their live coverage and social media the perfect opportunity to demonstrate its strength. Social media thrived; but in facilitation of reaction and up to the minute commentary. Most post election discussion suggests that it was consumers who used social media to best effect; rather than the parties who all wanted to appear ‘digital’, but forgot about creating a digital strategy.

The two other main features unique to this election have been the ‘Spoof’ and the use of ‘Celebrity’. All of the three parties used some element of spoof. The Lib Dems launching their election marketing with a spoof ad campaign for the ‘Labservatives’; The Conservatives invested huge budget in outdoor featuring anti-Brown posters that looked like Labour material with but with a derogatory comment on his performance to which Labour then turned on its head through the vandalise David Cameron poster initiative (which was initiated by consumers but leveraged by Labour). When it came to celebrity – everyone and their aunt was out there to pledge from Eddie Izzard and David Tennant for Labour to Michael Caine and Trevor MacDonald for The Conservatives and Colin Firth and Razorlight for The Lib Dems.

For more information on all of this, further exploration of the use, role and influence of media and a review of the trends that shaped this election, please download the full   Vizeum Trend Report Election Special

Twittering in my…. Ford?!

Wednesday, May 12th, 2010

Social media in cars…from the BMW team.

Ford has unveiled technology that could allow drivers to use Twitter, stream online radio and search the web from behind the wheel. Revealed at the Consumer Electronics Show in Las Vegas, Ford have declared their intention to bring all the applications currently available in mobile phones into the car, hands-free and voice activated.

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Exciting…if a little distracting.

Some of the apps include Wi-Fi connectivity for up to five users in the car, text messages or tweets read aloud to drivers, and the ability to stream internet radio. Voice recognition could also allow drivers to compose and upload tweets, although safety concerns rule this out on early models. As well as entertainment and phone controls, drivers will be able to operate the temperature and sat-nav through touch-sensitive buttons and screens, thumb-wheel controls and voice recognition.

The layout inside the car is retained, but drivers will be able to personalise the way they see information on two 4.2-inch full-colour LCD screens either side of the speedometer and a larger screen at the top of the centre console, viewing anything from personal photos, a combination of music, climate and traffic information or personal data from a usb stick.

See a video demonstration here: http://neuronspark.com/videos/pandora-and-twitter-in-your-car/

While theoretically a long way off from the average UK motorway and high street, this is a thrilling step for communications, and a great opportunity for advertisers. Not only is it further evidence of convergence speeding up, if it comes to mainstream fruition it will offer huge insight into modal targeting. Knowing where a consumer is, what media they are consuming and how they are feeling (through social media) is the ultimate dream for communications agencies, and will allow us to refine even further the right message in front of the right person at the right time.

Developers just need to make sure the technology is as easy to switch off as to switch on – because whilst this connectivity delivers immediate tangible consumer benefits, we know from our experience with BMW that it is just as important for drivers to escape from the outside world; to switch off and experience the JOY of driving without interruption.

And a semi-sentient car might have other ideas.

On Tuesday 13th April, Twitter went commercial with the launch of its much anticipated advertising program.

Thursday, April 15th, 2010

The ad platform is called “Promoted Tweets,” beginning with promoted tweets within Twitter Search results. Please see image for Starbucks example or search “starbucks” or “coffee” in Twitter.

The platform will allow advertisers to insert themselves into the Twitter stream in order to rise above the noise. It will start with search results, but later on will enter both Twitter.com streams and third-party apps such as TweetDeck and Tweetie (acquired by Twitter last week). Only one promoted ad will be displayed per search.
Initial customers of the platform include Virgin America, Bravo, and Starbucks. Advertisers will bid on keywords based on a CPM basis initially, but later on Twitter intends to launch a “resonance score” metric that will judge the reach and impact individual sponsored tweets have, based on favourites, retweets, and views.

This is a very similar model to the current Paid for Search model, where it will take into account the cost an advertiser is willing to pay, and the relevancy of the ad (click through rate), to determine whose ad is served. Google sold their inventory on a CPM basis when they first launched their Paid for Search offering, but really began to grow when they moved over to a CPC buying metric.

If the offer becomes popular among advertisers, which given Twitter’s hype and reach over the last 12 months, undoubtedly will, only having one promoted tweet per Twitter search will cause bidding wars between advertisers in a similar vertical for that coveted advertising spot. Therefore driving costs up and generating some long awaited revenue for Twitter.

Source: http://mashable.com/2010/04/13/twitter-promoted-tweets/

Facebook overtakes Google to become the most visited website in the US, just….

Wednesday, March 17th, 2010

However, according to Comscore’s February figures, Facebook is still behind Google and Microsoft sites in the UK.

“Social network Facebook has overtaken search giant Google to become the most visited website in the US for the week ending 13 March.

Research from online analysts Hitwise showed Facebook accounted for 7.07% of internet visits in the US during that week.

During the same week, Google commanded 7.03% of all internet visits, which made both websites accountable for 14% of all US internet visits.

It marks the first time Facebook has been the most visited website across an entire week. The social networking site had previously usurped Google in the US on Christmas Eve and Christmas Day 2009, as well as New Year’s Day 2010 and the weekend of 6 and 7 March 2010.
While Google’s proportion of visits has remained relatively steady over the last year, building from 6.46%, Facebook has seen an increase in share of internet visits from around a 2.48% share (the fifth most-visited site) in the week ending 14 March 2009, to last week’s 7.07% share.

Yahoo Mail accounted for the third largest share of visits in the US in the week to 13 March with 3.8%, followed by Yahoo with 3.67%.

Google’s video-sharing site YouTube was the fifth most-visited site in the US with a 2.14% share, and News Corp’s social network MySpace had a 2% share of internet visits.

Microsoft’s search engine Bing notched up the 10th largest share of US visits with 1.09%, behind Microsoft’s news and lifestyle site MSN (1.82%) at seventh place, and email service Windows Live Mail at eighth (1.63%).”

Social Media White Paper/Case Study for Business

Tuesday, March 16th, 2010

It is written by Microsoft, and therefore you need to put up with quite a bit of Microsoft spiel, but on the link below there is a nice white paper on the right B2B approach to social media marketing.

Learn & Earn – a B2B White Paper on Social Media

The document looks at the long tail of social media; blogs, instant messaging, and forums, not just Facebook and Twitter.

A nice extract and a good rule to Social Media:

“… if social media is defined as the collaborative tools, then social media marketing should be thought of as the discipline. Not a channel, but a discipline that should permeate across all departments. From marketing and PR to product development and customer services, social elements must be etched into the processes, campaigns and outcomes of all your business’ activities…”
Enjoy

Don't leave disgruntled employees in charge of your conversation platforms…

Wednesday, February 10th, 2010

Source: Guardian http://www.guardian.co.uk/technology/2010/feb/05/vodafone-twitter-obscene-tweet

Vodafone has been forced to issue a grovelling apology to its thousands of followers on Twitter after one of its customer ­service staff broadcast an obscene message on the micro-blogging service.

The message appeared on Vodafone’s official Twitter account, which is used by the company to deal with customer complaints. Instead of the usual helpful hints on how to make the most of its range of handsets or direct responses to individual customer service queries, VodafoneUK’s 8,824 followers were treated this afternoon to a message reading “VodafoneUK is fed up of dirty homo’s and is going after beaver”.

Within minutes of the message appearing hundreds of Vodafone customers had contacted the company through Twitter to ask whether its account had been hacked. Despite Vodafone deleting the message from its Twitterfeed, hawk-eyed users of the service saved a copy and were quickly sending it across the internet.

Vodafone was forced to release a stream of apologies, replying to each user individually to say “we weren’t hacked. A severe breach of rules by staff in our building, dealing with that internally. We’re very sorry”. By the evening the company had been forced to release that message to hundreds of individual followers.

“An individual posted an obscene remark on the Vodafone UK Twitter account,” said a spokesman for the company. “The individual has been suspended pending further notice.”

The “tweet” is understood to have emanated from Vodafone’s customer service centre in Stoke, where its web team uses social networking sites such as Twitter to keep in contact with users.

It is just the latest in a growing list of social networking gaffes. As more people sign up to services such as Twitter and Facebook, organisations are having to police their activities as well as maintain their own presence on such sites.

A year ago Virgin Atlantic sacked 13 cabin crew after they used Facebook to call passengers “chavs” and claimed that the airline’s planes were full of cockroaches.

Some companies have had their own use of Twitter hijacked by enterprising web users. Last April the Telegraph newspaper set up a so-called “Twitterfall” for its coverage of the budget. The idea was to include any tweets being created on the service that included the tag “#budget”. Unfortunately Twitter users spotted that it was unmoderated, and embarrassed the paper and its owners with a stream of tweets such as “Breaking news: Barclay Brothers to pick up your tax bill in unprecedented act of philanthropy. #Budget” – and worse.

Great visualisation of the actual scale of Twitter…

Tuesday, February 2nd, 2010

Let's Not Get Too Excited...

The family together in front of the TV is dead: Facebook, Twitter and Spotify rule

Wednesday, January 27th, 2010

Ever since the first BBC radio broadcast crackled into the nation’s living rooms, in 1922, the electronic media have been hailed as a force for unity, drawing families together.

As the wireless gave way to the television, all the generations would squeeze on to the sofa together to watch the same shows in their tens of millions.

But in the new, multichannel era of texting, tweeting and tapping away on computers, the generations are finding their entertainment in very different spheres.

In a report released today, Ofcom, the communications regulator, paints a picture of the new technologies not as an inducement to inclusiveness, but instead as a force for each member of the family to do their individual thing.

The Communications Market Report demonstrates how far Britons have become addicted to the internet for entertainment, becoming separated from other family members in the process.

Twitter, Facebook and Spotify are at the heart of the new entertainment, consuming hours of attention a week and even taking up time while people are supposedly watching television.

The image conjured up by Ofcom is of a distracted nation, where 36 per cent of people say they surf the net at the same time as they claim to be concentrating on the television at the other end of the living room.

James Thickett, Ofcom’s director of market research, said: “What we find is that there has been a trend for people to converge on the living room, to watch the 37in high-definition television, but when they get there they start to do something else like surf the internet as well.”

The conclusions will disappoint those who had hoped that programmes such as ITV’s now dropped Primeval and Nintendo’s not-so-trendy Wii might herald a revival of families watching or playing together.

Instead what Ofcom reveals is that, while television viewing is holding up at 3 hours 45 minutes a day, that is only because people are surfing the net at the same time.

Radio listening has dipped just below three hours a day as the new wave of social media emerges into the mainstream.

It is a phenomenon that has been described by the music channel MTV as “connected cocooning” — where teenagers and young people in particular spend large amounts of their time at home using the computer to interact with the world outside their families. But the habit is moving up the age range.

“This is a classic technology scenario, where we are seeing new services move from the first adopters to the early majority, where the 25-to-34 age group is catching up with teenagers and students,” said Mr Thickett, one of the regulators behind Ofcom’s 332-page study of media and communications trends.

Twitter, now two years old, is used by more people — 2.6 million — than are watching an episode in the current series of Big Brother, where the average number of viewers is two million. Regardless of David Cameron’s strongly worded views on the subject, tweeters now amount to one in twenty of everybody aged over 12.

Facebook users, who according to industry estimates now number more than 15 million, spend nearly an hour and a half a week networking online, more time than watch a television drama, or both new weekly EastEnders episodes. Nearly four in ten of the adult population say that they maintain a Facebook page, with recent increases in the older generations’ use.

Some 46 per cent of those aged 25-34 and 35 per cent of the 35-54 group now log on at home. Spotify, a three-year-old online music service that lets people pick and chose from a library of millions of songs without paying, is being used by its 900,000 listeners for half an hour a week.

Conventional radio listening, although still much higher at more than 20 hours a week, has fallen by 9 per cent over the last five years.

For those who put together and peddle the technologies that so infatuate us, the recession is not all bad news. Research released as part of the study shows that, when it comes to cutting their cloth, people are more likely to give up holidays and home improvements than they are their Sky subscription.

Asked in which areas they planned to cut back, 47 per cent of consumers said that they would sacrifice a night out, and 29 per cent said they would forgo books and DVDs. Only 10 per cent said that they would jettison their broadband subscription or pay closer attention to the cost of telephone calls. Only 16 per cent said that they would think of dispensing with their subscription TV service, half the number who would go without gym membership.

Source: Times Online (http://technology.timesonline.co.uk/tol/news/tech_and_web/personal_tech/article6740741.ece)