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Brainwriting – when a brainstorm is just too slow

Tuesday, June 15th, 2010

Having worked on 20th Century Fox for the past 2 years I’ve run a huge amount of brainstorms. Last week I was set the challenge of running a 5 hour brainstorm in which I had to generate ideas for 5 different films (with 12 sub challenges). I just wanted to share some of the learnings from the session.

With 12 challenges in 5 hours, I had less than 25 mins for each question which was always going to be tough, so rather than run a standard “Stand at the front and write stuff down” session, I decided to use a brainwriting technique that I had adapted from one I read about online (see herefor details of the basic technique).

My Adaptation of the technique is focused on getting people to improve and build upon ideas in order to deliver workable detailed solutions rather than wooly fantasies. It is described in detail at the bottom for those who are interested – it is really quite simple – a bit like those games you played as a kid where a group of people had to write a story but you had to take it in turns to write a line.

I found that this approach was incredibly effective for the first half of the session. When it was working properly, we had 15 different people all creating or improving upon ideas all at the same time. Compared to a standard brainstorm when only one person can talk at any one time and only one person is writing, this was an incredibly efficient use of people’s time.

This technique also avoided any negative influences such as the dominant personalities that love the sound of their own voices or the recessive personalities who might have great ideas but don’t like to voice them. It also means that people don’t judge the ideas on issues of practicality, instead they are encourage to make the idea workable.

A Note of warning however, this technique worked really well when the group had compelling stimulus and some clear hooks on which to generate their ideas. For the later part of the session, we were all a bit stumped for ideas to solve the problem and so getting 15 people to work in isolation really didn’t help as people needed much more hand-holding. So make sure that you are comfortable that it is a rich source of ideas.

A Second watch out – Don’t try to answer 12 questions in 5 hours! We probably answered 6 effectively, 3 half heartedly and 3 not at all. A Shorter brainstorm with fewer challenges would have been a much more efficient use of people’s time.

The Technique

1) THE TASK Set out the key problem as defined with the client
2) EXPLODE THE TASK: Take one attribute of the problem and as a group “explode” it. So if the problem is “How do we make this feel like a premium experience” then to “explode” it you should ask a question like “How do other categories create premiumization within their portfolios” or ” what is it about the current experience that feels less than premium”. Basically you need to get the group to start to think laterally about the idea.

3) A FIRST APPROACH: Keeping the results of stage (2) on the wall/flipchart then you can start the Brainwriting stage. Hand out a piece of paper to each person. Then give them 1-2 minutes MAX to write down just ONE good idea to address the TASK.

4) The ANGLE: Once stage 3) is finished get them to pass the idea to the person to the right of them and allow them to read the idea they have received. Then go back to the results of stage (2) and pull out an example of a brand or a category that excels in solving the problem that you have. Spend a few minutes discussing how that brand/category works and then ask the question “How would X improve the idea that you have in front of you”. Then give the group another 2 minutes MAX to improve and build upon the idea that they now have in front of them. It is important that they do not try to create new ideas at this stage, but focus on making the idea in front of them better, whilst focusing on the angle that you have selected.

Repeat stage (4) upto 2 or 3 times each time passing the idea along and introducing a new angle.

5) Go round the table getting people to summarise the idea and developments. You will find that you have a surprisingly high number of well worked through and imaginative ideas. This is also the opportunity for the group to build on the ideas that they hear.

Finally – ensure you have some kind of filtering process in place to whittle down the ideas to the best ones. I’ll talk about this again in the future, but it is vital.

Crowds need a leader

Wednesday, June 9th, 2010

This month’s Admap magazine is all about the “Wisdom of crowds” and examines how brands have successfully harnessed the creative power of their consumers to not only generate compelling creative work, but to get those same consumers to engage with, spread and evolve the dialogue that the brand had started. There are some interesting case studies in there and it is definitely worth a look if you have a copy floating around your office.

The thing is, for a lot of us in the media industry, we don’t need to be told of the benefits of crowd sourcing and user generated content, we need to be warned about rushing in headlong and just getting it wrong. Best case scenario is that you waste a lot of time and effort, worst case is that you actually damage brand perceptions and are seen as “Dad at the disco”

Today however I saw this which is a really useful example of how to get it right.

This is part of cmon and kypski’s One Frame of Fame project and it is one of the most engaging and entertaining pieces of crowdsourced content I have ever seen (Thanks to Chris Stephenson for the inspiration)

So what makes this so engaging and natural and fun when so many crowd sourcing attempts feel forced and awkward and naff? for an example of the latter see the T-mobile “Josh’s Band” effort

I think that there are a few rules that we can learn from the contrast of these two musical collaborations.

1) Crowds need leadership – you can’t expect them to just come up with a mind blowing concept just out of the blue. In Kypski’s video, the band give quite a prescriptive brief as to what is required if you want to get in their video. This give people clear parameters to work within and so they can pre-judge their own efforts according to those criteria

2)Thinking outside of the box first requires a box. If you ask people to come up with crazy and innovative ideas they are often paralysed by the potential choice of what they could do and so end up doing nothing. If instead you apply constraints to that choice it is easier for them to access their own creativity within set parameters. Small rebellions from those parameters will also then potentially lead to something that is innovative, clever, but most importantly usable. The human mind is its most innovative when presented with a problem to overcome. When you remove all barriers you remove the need to innovate.

3) Keep it simple – I shouldn’t have to point this one out, but it is amazing how often brands start to complicate matters when they are trying to generate consumer involvement. The barriers to entry must be so low as to be invisible otherwise they won’t bother. Don’t make the mistake of thinking that they are dying to get involved with your brand campaign, they are not and they will only get involved if it is easy and fun.

4) Allow them to engage on their terms – Just because you’ve got a facebook page or a microsite or a twitter feed that you want populating doesn’t mean that your consumer wants to engage in that way. Maximise the options for them and worry about the aggregation later.

I’m sure there are lots more to think about, but if more campaigns stuck to just these rules they may well be significantly more effective.

Vizeum take home a clear channel award!!

Monday, June 7th, 2010

A great night for Vizeum, when coca-cola planners proudly stepped up to collect the award for the best use of multiple formats in outdoor. in an age where the media industry is quick to reward the frills and furbelows of ‘trans-media planning’, it was refreshing to see the panel of judges appreciate the creativity and holistic city-by-city planning that went into our single channel strategy.

See the headlines from our award winning entry below…and keep your eyes peeled for chapter 2 in the summer months of 2010!!

Glaceau vitaminwater

Out of nine simultaneous launches, Coca-Cola awarded the UK ‘best territory landed’; our work is now regarded globally as a best practice product launch.

We never compromised. In a recessionary climate we convinced Coca-Cola to not only increase media spend, but to invest 14% against special production, to ensure everything we did stood out. 

We challenged traditional perceptions, using a city by city multi format approach that transformed OOH from a sit-back into a sit-forward medium

Objectives

 1. To increase brand awareness by 50% (40%-60%)

Our main KPI on which first-year success would be gauged  was to build awareness of the brand and its visual identity.

2. To make vitaminwater famous (with a 2012 ambition to be the Coca-Cola of still drinks)

Every activity had to be tailored or special, in line with the brand’s mantra of never compromising and never being ordinary.  we needed maximum stand out across the summer  months, whilst at the same time  communicating the brand’s 24/7 relevance. (each variant is designed to meet a different consumer needstate).

3. To support a demanding distribution model and drive ROS

Our role was to support the ‘all or nothing’ approach with retailers strategy by showing both the range and individual variants in our advertising, encouraging consumers to try more than one flavour, as well as reassuring the trade that this was a highly visible, ground breaking campaign. 

Target audience

We challenged our brief to reach students and 18-34 urbanites, and the brand team embraced our thinking. vitaminwater has an appeal that extends beyond demographics – it appeals to a creative mindset, a community of people who share a common insight – the fear of being ordinary. they’re cynical, digitally savvy, demanding, connected; wanting experiences on their own terms, making the most of everything, every time, everywhere. they are light TV viewers spending a lot of time out-of-home, therefore from the outset we knew we needed to build a brand out-of-home through the power of conversations as opposed to standard broadcast activity.

Insight & strategy

To enforce the above, we adhered to three media behaviours. 

  • innovation: category leadership meant being brave,  doing things first and defending our right to be ‘special’
  • ubiquity: an iconic visual identity with sufficient coverage was essential to establish cut-through
  • cultural resonance: to create fame and ‘earned’ time with our consumers, we needed a strong, positive brand story that met their needs and reinforced their identity.

From the outset, we could satisfy retailers with OOH communications to familiarise customers with the brand.  however, to radically challenge our category, we needed to go beyond stature and impact. we needed to make it work harder, transforming it into a sit forward medium and implementing interactive, crowd-sourced and community-led creative.