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The Vizeum World Cup Trend Report

August 23rd, 2010
World Cup Trend Report

Although it now feels like a distant memory, the 2010 World Cup captivated the nation – for a short time at least – with an abundance of stories and debates. It was the first time an African nation has hosted the cup and in some ways, it was the coming of age for South Africa.

As it is a game of two halves between two sides the Trend Team have approached the review in the same way looking at the key battles…. Official sponsors vs. Unofficial brands, Global brands vs. local brands the legacies of 2010 vs. 2006, …. you get the drift.

So without further ado, we hope you enjoy the Vizeum Trend team’s World Cup Trend Report.

Click here to view The Vizeum World Cup Trend Report

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Video calling on the iPhone 4 – Do Apple really think this is something new?

July 2nd, 2010

So the iPhone 4’s new film for their new product “Face time” is at number two in the Viral Chart at the moment.

Now correct me if I’m wrong, but I’m pretty sure that video calling was a technology that consumers thought they liked the idea of about 7 years ago when 3G networks were first coming out and every phone had a camera on the front, but then everyone realised that it just wasn’t something that they wanted to actually do. Most people like the fact that you can’t see them when they are on the phone. I mean what would everyone on the train talk about if loudly shouting “I’m on the train to Nuneaton” was rendered superfluous? Also a morning call to your boss to call in sick would require you to actually look ill as well as sounding it and “I’m just leaving the office now” whilst visibly sitting in the pub would probably cause problems with the wife.

This technology has been available for many people for a long while now, but the fact that mobile phone manufacturers stopped putting cameras on the front of their phones about 2 years ago shows that it just wasn’t taking off.

Now I can imagine a number of scenarios where you might want to be able to see the person you are talking to – a number of which are shown in the Apple ad – showing off a new born baby to distant family, signlanguage conversations, significant life events – but nearly all of those situations could be covered by using a webcam and a laptop (which consumers are already using.) Now you might say “Well what if you want to take the conversation outside? – you can’t do that with a laptop and a webcam” Well to those people I point you to the tiny small print at the end of the ad: “Facetime requires iPhone 4 and wifi FOR BOTH CALLER AND RECIPIENT”

Think about that

1) Both parties have to have an iPhone 4 – so both parties have to be so excited by the new technology that they have spent over £500 and queued up for the privilege. In the US that’s about 2 million people so far in the UK a few hundred thousand – about 0.75% of the population. So your pool of prospective facetime participators is going to be pretty small.

2) Both parties have to have wi-fi access at the time of the call – so that means most likely they have to be at home, at work, in a hotel room or in a coffee shop. That 0.75% of people you can call just got even smaller. (Also they are all places where you are quite likely to have a laptop with a webcam.)

I just don’t understand why Apple have spent a considerable amount of their marketing budget making a 2 minute video to promote a feature which few people want and even fewer people would actually be able to use. Is it possible that they are struggling to justify to existing consumers that it is worth spending £500 for what is essentially an evolutionary upgrade and so are focusing on the one tangible thing they can point to that is actually new – (even though all other phone manufacturers were adding it to their phones 5 years ago..)

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Brainwriting – when a brainstorm is just too slow

June 15th, 2010

Having worked on 20th Century Fox for the past 2 years I’ve run a huge amount of brainstorms. Last week I was set the challenge of running a 5 hour brainstorm in which I had to generate ideas for 5 different films (with 12 sub challenges). I just wanted to share some of the learnings from the session.

With 12 challenges in 5 hours, I had less than 25 mins for each question which was always going to be tough, so rather than run a standard “Stand at the front and write stuff down” session, I decided to use a brainwriting technique that I had adapted from one I read about online (see herefor details of the basic technique).

My Adaptation of the technique is focused on getting people to improve and build upon ideas in order to deliver workable detailed solutions rather than wooly fantasies. It is described in detail at the bottom for those who are interested – it is really quite simple – a bit like those games you played as a kid where a group of people had to write a story but you had to take it in turns to write a line.

I found that this approach was incredibly effective for the first half of the session. When it was working properly, we had 15 different people all creating or improving upon ideas all at the same time. Compared to a standard brainstorm when only one person can talk at any one time and only one person is writing, this was an incredibly efficient use of people’s time.

This technique also avoided any negative influences such as the dominant personalities that love the sound of their own voices or the recessive personalities who might have great ideas but don’t like to voice them. It also means that people don’t judge the ideas on issues of practicality, instead they are encourage to make the idea workable.

A Note of warning however, this technique worked really well when the group had compelling stimulus and some clear hooks on which to generate their ideas. For the later part of the session, we were all a bit stumped for ideas to solve the problem and so getting 15 people to work in isolation really didn’t help as people needed much more hand-holding. So make sure that you are comfortable that it is a rich source of ideas.

A Second watch out – Don’t try to answer 12 questions in 5 hours! We probably answered 6 effectively, 3 half heartedly and 3 not at all. A Shorter brainstorm with fewer challenges would have been a much more efficient use of people’s time.

The Technique

1) THE TASK Set out the key problem as defined with the client
2) EXPLODE THE TASK: Take one attribute of the problem and as a group “explode” it. So if the problem is “How do we make this feel like a premium experience” then to “explode” it you should ask a question like “How do other categories create premiumization within their portfolios” or ” what is it about the current experience that feels less than premium”. Basically you need to get the group to start to think laterally about the idea.

3) A FIRST APPROACH: Keeping the results of stage (2) on the wall/flipchart then you can start the Brainwriting stage. Hand out a piece of paper to each person. Then give them 1-2 minutes MAX to write down just ONE good idea to address the TASK.

4) The ANGLE: Once stage 3) is finished get them to pass the idea to the person to the right of them and allow them to read the idea they have received. Then go back to the results of stage (2) and pull out an example of a brand or a category that excels in solving the problem that you have. Spend a few minutes discussing how that brand/category works and then ask the question “How would X improve the idea that you have in front of you”. Then give the group another 2 minutes MAX to improve and build upon the idea that they now have in front of them. It is important that they do not try to create new ideas at this stage, but focus on making the idea in front of them better, whilst focusing on the angle that you have selected.

Repeat stage (4) upto 2 or 3 times each time passing the idea along and introducing a new angle.

5) Go round the table getting people to summarise the idea and developments. You will find that you have a surprisingly high number of well worked through and imaginative ideas. This is also the opportunity for the group to build on the ideas that they hear.

Finally – ensure you have some kind of filtering process in place to whittle down the ideas to the best ones. I’ll talk about this again in the future, but it is vital.

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Crowds need a leader

June 9th, 2010

This month’s Admap magazine is all about the “Wisdom of crowds” and examines how brands have successfully harnessed the creative power of their consumers to not only generate compelling creative work, but to get those same consumers to engage with, spread and evolve the dialogue that the brand had started. There are some interesting case studies in there and it is definitely worth a look if you have a copy floating around your office.

The thing is, for a lot of us in the media industry, we don’t need to be told of the benefits of crowd sourcing and user generated content, we need to be warned about rushing in headlong and just getting it wrong. Best case scenario is that you waste a lot of time and effort, worst case is that you actually damage brand perceptions and are seen as “Dad at the disco”

Today however I saw this which is a really useful example of how to get it right.

This is part of cmon and kypski’s One Frame of Fame project and it is one of the most engaging and entertaining pieces of crowdsourced content I have ever seen (Thanks to Chris Stephenson for the inspiration)

So what makes this so engaging and natural and fun when so many crowd sourcing attempts feel forced and awkward and naff? for an example of the latter see the T-mobile “Josh’s Band” effort

I think that there are a few rules that we can learn from the contrast of these two musical collaborations.

1) Crowds need leadership – you can’t expect them to just come up with a mind blowing concept just out of the blue. In Kypski’s video, the band give quite a prescriptive brief as to what is required if you want to get in their video. This give people clear parameters to work within and so they can pre-judge their own efforts according to those criteria

2)Thinking outside of the box first requires a box. If you ask people to come up with crazy and innovative ideas they are often paralysed by the potential choice of what they could do and so end up doing nothing. If instead you apply constraints to that choice it is easier for them to access their own creativity within set parameters. Small rebellions from those parameters will also then potentially lead to something that is innovative, clever, but most importantly usable. The human mind is its most innovative when presented with a problem to overcome. When you remove all barriers you remove the need to innovate.

3) Keep it simple – I shouldn’t have to point this one out, but it is amazing how often brands start to complicate matters when they are trying to generate consumer involvement. The barriers to entry must be so low as to be invisible otherwise they won’t bother. Don’t make the mistake of thinking that they are dying to get involved with your brand campaign, they are not and they will only get involved if it is easy and fun.

4) Allow them to engage on their terms – Just because you’ve got a facebook page or a microsite or a twitter feed that you want populating doesn’t mean that your consumer wants to engage in that way. Maximise the options for them and worry about the aggregation later.

I’m sure there are lots more to think about, but if more campaigns stuck to just these rules they may well be significantly more effective.

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Red Dead Redemption & Love Film – a great Proposition

June 9th, 2010


Red Dead Redemption is the latest opus from Rockstar games (The company that introduced millions to the joy of running people over in  a 4×4 through the GTA series). This latest game is set  in the Wild West and is brilliantly evocative of the atmosphere and environment of some of the greatest Western movies.

In an effort to highlight the authenticity of the game and also to re-invigorate people’s passion for the era, Rockstar have done a deal with LoveFilm where they are sponsoring the free streaming of the full version of  “The Proposition”  – an Australian “western” that they say was one of their key inspirations see here

This is a true media partnership though because there is genuinely mutual benefit for all 3 parties – Rockstar, the consumer and LoveFilm. Rockstar gets an opportunity to showcase the beauty and atmosphere of the game and generate desire amongst it’s fanbase for a “western” game. The Consumer gets to watch a really great film for free and LoveFilm gets to promote its streaming service as well as having the opportunity to upsell consumer to either buy the blu-ray or signup to their rental service.

The appeal of this offer is highlighted by the fact that it is already doing really well on stumbleupon and so is generating a strong viral impact. As far as I am concerned this is a perfect example of a brand partnership – low cost,hugely relevant, high benefit to the consumer, maximum conversion to sales – brilliant.

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Vizeum take home a clear channel award!!

June 7th, 2010

A great night for Vizeum, when coca-cola planners proudly stepped up to collect the award for the best use of multiple formats in outdoor. in an age where the media industry is quick to reward the frills and furbelows of ‘trans-media planning’, it was refreshing to see the panel of judges appreciate the creativity and holistic city-by-city planning that went into our single channel strategy.

See the headlines from our award winning entry below…and keep your eyes peeled for chapter 2 in the summer months of 2010!!

Glaceau vitaminwater

Out of nine simultaneous launches, Coca-Cola awarded the UK ‘best territory landed’; our work is now regarded globally as a best practice product launch.

We never compromised. In a recessionary climate we convinced Coca-Cola to not only increase media spend, but to invest 14% against special production, to ensure everything we did stood out. 

We challenged traditional perceptions, using a city by city multi format approach that transformed OOH from a sit-back into a sit-forward medium

Objectives

 1. To increase brand awareness by 50% (40%-60%)

Our main KPI on which first-year success would be gauged  was to build awareness of the brand and its visual identity.

2. To make vitaminwater famous (with a 2012 ambition to be the Coca-Cola of still drinks)

Every activity had to be tailored or special, in line with the brand’s mantra of never compromising and never being ordinary.  we needed maximum stand out across the summer  months, whilst at the same time  communicating the brand’s 24/7 relevance. (each variant is designed to meet a different consumer needstate).

3. To support a demanding distribution model and drive ROS

Our role was to support the ‘all or nothing’ approach with retailers strategy by showing both the range and individual variants in our advertising, encouraging consumers to try more than one flavour, as well as reassuring the trade that this was a highly visible, ground breaking campaign. 

Target audience

We challenged our brief to reach students and 18-34 urbanites, and the brand team embraced our thinking. vitaminwater has an appeal that extends beyond demographics – it appeals to a creative mindset, a community of people who share a common insight – the fear of being ordinary. they’re cynical, digitally savvy, demanding, connected; wanting experiences on their own terms, making the most of everything, every time, everywhere. they are light TV viewers spending a lot of time out-of-home, therefore from the outset we knew we needed to build a brand out-of-home through the power of conversations as opposed to standard broadcast activity.

Insight & strategy

To enforce the above, we adhered to three media behaviours. 

  • innovation: category leadership meant being brave,  doing things first and defending our right to be ‘special’
  • ubiquity: an iconic visual identity with sufficient coverage was essential to establish cut-through
  • cultural resonance: to create fame and ‘earned’ time with our consumers, we needed a strong, positive brand story that met their needs and reinforced their identity.

From the outset, we could satisfy retailers with OOH communications to familiarise customers with the brand.  however, to radically challenge our category, we needed to go beyond stature and impact. we needed to make it work harder, transforming it into a sit forward medium and implementing interactive, crowd-sourced and community-led creative.

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An Election Special from Vizeum

May 19th, 2010

Never has there been such anticipation and hype around the role of media in a general election. An election at a time of significant consumer discontent; an election perhaps too late in the coming; an election where social media was going to change everything. So did it? In the build up people talked of the first ‘digital election’ – in that, this was to be the first election where digital technology could redefine the rules. In the end, the debate focused mainly on social media and its impact or lack of impact in party marketing and consumer behaviour. The hype in the run up was undoubtedly partly fuelled by the social nature of Obama’s media campaign; however when forecasting that the battle would be fought in the trenches of hyperspace no one had taken into account the biggest development of the 2010 election: the TV debates.

These debates were the big news story. They gave Clegg a platform he could only have dreamed of, gave the papers their front pages, the online print sites their live coverage and social media the perfect opportunity to demonstrate its strength. Social media thrived; but in facilitation of reaction and up to the minute commentary. Most post election discussion suggests that it was consumers who used social media to best effect; rather than the parties who all wanted to appear ‘digital’, but forgot about creating a digital strategy.

The two other main features unique to this election have been the ‘Spoof’ and the use of ‘Celebrity’. All of the three parties used some element of spoof. The Lib Dems launching their election marketing with a spoof ad campaign for the ‘Labservatives’; The Conservatives invested huge budget in outdoor featuring anti-Brown posters that looked like Labour material with but with a derogatory comment on his performance to which Labour then turned on its head through the vandalise David Cameron poster initiative (which was initiated by consumers but leveraged by Labour). When it came to celebrity – everyone and their aunt was out there to pledge from Eddie Izzard and David Tennant for Labour to Michael Caine and Trevor MacDonald for The Conservatives and Colin Firth and Razorlight for The Lib Dems.

For more information on all of this, further exploration of the use, role and influence of media and a review of the trends that shaped this election, please download the full   Vizeum Trend Report Election Special

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Twittering in my…. Ford?!

May 12th, 2010

Social media in cars…from the BMW team.

Ford has unveiled technology that could allow drivers to use Twitter, stream online radio and search the web from behind the wheel. Revealed at the Consumer Electronics Show in Las Vegas, Ford have declared their intention to bring all the applications currently available in mobile phones into the car, hands-free and voice activated.

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Exciting…if a little distracting.

Some of the apps include Wi-Fi connectivity for up to five users in the car, text messages or tweets read aloud to drivers, and the ability to stream internet radio. Voice recognition could also allow drivers to compose and upload tweets, although safety concerns rule this out on early models. As well as entertainment and phone controls, drivers will be able to operate the temperature and sat-nav through touch-sensitive buttons and screens, thumb-wheel controls and voice recognition.

The layout inside the car is retained, but drivers will be able to personalise the way they see information on two 4.2-inch full-colour LCD screens either side of the speedometer and a larger screen at the top of the centre console, viewing anything from personal photos, a combination of music, climate and traffic information or personal data from a usb stick.

See a video demonstration here: http://neuronspark.com/videos/pandora-and-twitter-in-your-car/

While theoretically a long way off from the average UK motorway and high street, this is a thrilling step for communications, and a great opportunity for advertisers. Not only is it further evidence of convergence speeding up, if it comes to mainstream fruition it will offer huge insight into modal targeting. Knowing where a consumer is, what media they are consuming and how they are feeling (through social media) is the ultimate dream for communications agencies, and will allow us to refine even further the right message in front of the right person at the right time.

Developers just need to make sure the technology is as easy to switch off as to switch on – because whilst this connectivity delivers immediate tangible consumer benefits, we know from our experience with BMW that it is just as important for drivers to escape from the outside world; to switch off and experience the JOY of driving without interruption.

And a semi-sentient car might have other ideas.

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Starbucks – the new village hall? John Grant talks ‘Co-opportunity’

April 19th, 2010

Co-opportunity

Last week two of us went to a talk organised by the APG and given by John Grant; author of such well known books as The Green Marketing Manifesto and The Brand Innovation Manifesto. He was speaking primarily to launch his new book ‘Co-opportunity’ and used the session to focus on one specific area: Pro Social Media. His book covers a wealth of other areas and ‘real world’ communities, but he was at pains to point out that what has driven ‘social media’ is human feelings, empathy and real life.

Social media as a term is pretty meaningless – we all know this. All media can be social. We all also know that consumers increasingly have control and ownership of the space they inhabit and the brands they interact with. John Grant’s solution to this is to coin the term ‘MESPACE’ not social media and talked of the future of Brands as ‘ideas to live by’. In the social sphere brands need to pick something bigger and more meaningful than the brand – things people want to commune with and talk about.

A wry smile was raised at the point when he talked about how the old marketing models do not apply any more. Stop the Press! OK, so while this isn’t exactly new news; he did outright state that there is no place in the marketing world for brand onions or brand propositions, certainly not as defined by marketing teams. Instead, apparently, the answer lies in ‘marketing enthusiasm’. We’re not 100% sure what this means but the opportunity seems to lie somewhere in brands as ‘life enhancing’. This makes a lot of sense because essentially it means put the consumer at the heart of your brand (not just its marketing).

Brands used to focus heavily on corporate social responsibility from an ethical and environmental perspective. While this is still valid the emphasis has shifted into more social enterprise. Apparently it’s not about being green it’s about being nice (note the two aren’t mutually exclusive). Those of you that read the February Vizeum Trend Report will have seen that we focused on this theme, coining it ‘Passive Social Enterprise’. Some examples cited were the Pepsi Refresh Project www.refresheverything.com (funding great ideas) and Wycliffe Jean + Starbucks + The Redcross www.youtube.com/watch?v+7qOfuWxFpeE Starbucks also encourage community schemes and the use of their stores as community meeting points. So the brand isn’t a coffee house – it’s a community centre. Reframing the brand context.

Grant then gave 10 ‘Pro Social Media Applications’ for untapped potential; these ranged from crowd sourcing, social production and common purpose (examples included www.kickstarter.com , www.ageofstupid.net , www.urgentevoke.com and www.quietriots.com ) to resource sharing and social learning (such as www.hyperlocavore.ning.com , www.bagborrowsteal.com/g/member ).

There was also talk about how social media had radically changed the US election and was set to play a huge role in the UK over the coming few weeks. Indeed the conservatives announced recently that they want us to help govern. Only a few years ago that very idea would be preposterous! And we do love a parody; you may be aware of the ‘Airbrushed for change’ campaign mydavidcameron.com

He summarised with several points, the truest of which being that three things are crucial for successful engagement in social media: be timeless, be authentic, be valuable. Wise words.

We enjoyed the talk but it would also have been nice for more UK examples to represent the context in which we all work and to take into account the particular ‘British’ nature in us all. What was encouraging is that much of the content matched that published in recent Vizeum Trend Reports.

The key thing to remember when thinking about these trends and the ever changing cultural landscape is that the opportunity for brands lies in truly understanding the needs and desires of their consumers and thinking about how they can create greater meaning, give tangible benefit or add value beyond the product itself. Put the consumer at the heart of the brand not just the marketing.

P.S. For more info on the book and ideas from Grant go to: http://www.coopp.net/

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On Tuesday 13th April, Twitter went commercial with the launch of its much anticipated advertising program.

April 15th, 2010

The ad platform is called “Promoted Tweets,” beginning with promoted tweets within Twitter Search results. Please see image for Starbucks example or search “starbucks” or “coffee” in Twitter.

The platform will allow advertisers to insert themselves into the Twitter stream in order to rise above the noise. It will start with search results, but later on will enter both Twitter.com streams and third-party apps such as TweetDeck and Tweetie (acquired by Twitter last week). Only one promoted ad will be displayed per search.
Initial customers of the platform include Virgin America, Bravo, and Starbucks. Advertisers will bid on keywords based on a CPM basis initially, but later on Twitter intends to launch a “resonance score” metric that will judge the reach and impact individual sponsored tweets have, based on favourites, retweets, and views.

This is a very similar model to the current Paid for Search model, where it will take into account the cost an advertiser is willing to pay, and the relevancy of the ad (click through rate), to determine whose ad is served. Google sold their inventory on a CPM basis when they first launched their Paid for Search offering, but really began to grow when they moved over to a CPC buying metric.

If the offer becomes popular among advertisers, which given Twitter’s hype and reach over the last 12 months, undoubtedly will, only having one promoted tweet per Twitter search will cause bidding wars between advertisers in a similar vertical for that coveted advertising spot. Therefore driving costs up and generating some long awaited revenue for Twitter.

Source: http://mashable.com/2010/04/13/twitter-promoted-tweets/

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